FAQ
Here are some common questions about my services to help you understand how I can support your business.
What platforms do you work with?
I mainly work with Shopify, WordPress (Elementor) Canva, and basic custom HTML/CSS edits. I keep websites practical, stylish, and easy to manage.
Do you also handle website maintenance?
Yes, I can keep your site updated with fresh content, product uploads, and small tweaks so it always feels current.
Can you help improve my SEO?
Absolutely. I provide SEO basics, on-page optimization, and UI/UX-focused design to make your site both visible and user-friendly.
Do you provide analytics?
Yes, I set up Google Analytics and provide simple reports so you can track performance and make informed decisions.
Which platforms do you create content for?
I work with Instagram, Facebook, TikTok, and LinkedIn — tailoring content to what fits your brand and audience.
Do you only create posts or also publish them?
I do both. I can create content and also schedule it so your feed stays consistent without you worrying about it.
Can you match my brand’s voice and style?
Absolutely. I create captions and visuals that feel aligned with your brand identity so everything looks and sounds consistent.
Do you provide strategy or just content?
Both. I can design a content calendar, plan themes, and create visuals/captions that connect and convert.
What kind of e-commerce support do you provide?
I update product listings, manage online bookings, and keep your store organised so it runs smoothly.
Do you design logos?
I don’t focus on logos alone — I create full visual branding systems (colors, fonts, tone) so your brand feels consistent everywhere.
What’s included in a brand style guide?
Your guide covers colours, fonts, tone of voice, moodboard, and directions for how to use them across campaigns.
Can you help with creative campaigns?
Yes, I provide creative direction for campaigns, ensuring visuals, storytelling, and copy all work together.
Can you run my email marketing?
Yes. I set up newsletters, automations, and lead magnet emails to engage your audience and keep your sales funnel active.
Do you manage paid ads?
I provide support with paid ads, such as creating ad copy, setting up tracking, and assisting with campaign setup. I don’t manage full campaigns end-to-end, which are usually handled by a dedicated ads manager.
How do you handle reporting?
I provide performance reports that are easy to understand, showing what’s working and what needs adjusting.
Why is branding important if I already have a logo?
A logo is just one piece. Branding ensures your entire look, feel, and message are cohesive, so people instantly recognise and trust your business.
What’s the difference between Digital Support and a Virtual Assistant (VA)?
Digital Support covers both — I handle admin tasks like bookings and file management, but also specialist work like email automation, funnels, and analytics that go beyond a typical VA role.